The Maria Santíssima Institute transformed its customer service and results by implementing an AI-powered chatbot integrated with WhatsApp. This strategy not only improved the experience of its followers, but also optimized internal processes and reduced operational costs. Find out how this innovative solution, developed by Meets CRM , can benefit your business.
The challenges faced by the Maria Santíssima Institute
Before the chatbot integration, the Institute faced:
Limited services : only during business hours.
Team overload : recurring questions took up a lot of time.
Difficulty in personalization : interactions fax lists did not meet the expectations of a demanding and growing audience.
The Solution: AI Chatbot Integrated into WhatsApp
AI chatbot
Integrating AI chatbots into WhatsApp provides efficient and automated customer service. / Image: Freepik.
The adoption of a chatbot with artificial intelligence technology has brought innovations, including:
24/7 Support
Quick, automatic responses resolve frequently if your goal is to solve user experience asked questions at any time, improving the customer experience.
Personalized Responses
The use of AI, trained based on customer profiles, has enabled more humanized and relevant service. Yes, we here at Meets Tecnologia can train your AI.
Automation of Repetitive Tasks
Processes such as scheduling and sending reminders have been automated, freeing the team to focus on strategic tasks.
CRM Integration
With Meets CRM, the Institute organized alb directory and analyzed student and customer data, creating more effective strategies for engagement and conversion.
Detailed Reports
The tool generated insights into service performance, allowing for continuous adjustments and improvements.
Results achieved
The numbers speak for themselves:
35% savings in operating costs
With automated processes, the Institute reduced significant service expenses.
20% increase in customer/student retention
Faster, more personalized interactions increased the rate of return to events.
25% growth in lead conversions
Strategic messaging and personalized notifications attracted more participants to courses and workshops.
Greater reach and impact
With agile and efficient service, the Institute was able to serve more people, expanding its mission.